If the "signotec Document Transfer" plug-in does not work, this is probably due to the "Protect Mode" which is activated by default on most Adobe products.

  • Option 1: Disable Protected Mode

    If possible, deactivate the protected mode. You can find this under:

    AcrobatReader X:
    --> Edit --> Preferences --> Category: General --> Activate protected mode at startup

    AcrobatReader XI / DC:
    --> Edit --> Preferences --> Category: Security (Enhanced) --> Activate Protected Mode at Startup


  • Option 2: Activate Whiteliste

    If this is not desired for other reasons, it is also possible to maintain a whitelist to allow certain applications despite the protected mode. To do this, please perform the following configuration steps:

    1. Activate the use of the whitelist in the registry

    - Open the registry
    - Go to


    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

    - Create a new REG-DWORD value with the name "bUseWhitelistConfigFile" and set the value to "1".

    2. Create whitelist file

    - create a file "ProtectedModeWhitelistConfig.txt" in the installation directory of the Acrobat Reader, e.g. "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader".

    - Edit the created text file

    Files Section

    FILES_ALLOW_ANY = %USERPROFILE%*
    FILES_ALLOW_ANY=C:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC*

    Processes
    PROCESS_ALL_EXEC = C:\Program Files\signotec\SignoSign\signotecPDFDocIDLoader.exe
    PROCESS_ALL_EXEC = C:\Program Files (x86)\signotec\SignoSign\signotecPDFDocIDLoader.exe
    PROCESS_ALL_EXEC = C:\Program Files\signotec\signoSign2\signoSign2.exe
    PROCESS_ALL_EXEC = C:\Program Files (x86)\signotec\signoSign2\signoSign2.exe

    Registry
    REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
    REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe
    REG_ALLOW_ANY = HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AVGeneral

    Mutants
    MUTANT_ALLOW_ANY = *

    Sections
    SECTION_ALLOW_ANY = *

    Further information can also be found in the following document:



    http://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/Acrobat%20Application%20Security%20Guide.pdf

    (Chapter 3 Protected Mode)