signotec Support

If the "signotec Document Transfer" plug-in does not work, this is probably due to the "Protect Mode" which is activated by default on most Adobe products.

• Option 1: Disable Protected Mode
  
  If possible, deactivate the protected mode. You can find this under:
  
  AcrobatReader X:
  --> Edit --> Preferences --> Category: General --> Activate protected mode at startup
  
  AcrobatReader XI / DC:
  --> Edit --> Preferences --> Category: Security (Enhanced) --> Activate Protected Mode at Startup
  
  
  
• Option 2: Activate Whiteliste
  
  If this is not desired for other reasons, it is also possible to maintain a whitelist to allow certain applications despite the protected mode. To do this, please perform the following configuration steps:
  
  1. Activate the use of the whitelist in the registry
  
  - Open the registry
  - Go to
  
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
  
  - Create a new REG-DWORD value with the name "bUseWhitelistConfigFile" and set the value to "1".
  
  2. Create whitelist file
  
  - create a file "ProtectedModeWhitelistConfig.txt" in the installation directory of the Acrobat Reader, e.g. "c:\Program Files\Adobe\Acrobat DC\Acrobat\".
  
  - Edit the created text file
  
  Files Section
  
  FILES_ALLOW_ANY = %USERPROFILE%*
  FILES_ALLOW_ANY=C:\Users\%USERNAME%\AppData\Local\Adobe\Acrobat\DC*
  
  Processes
  PROCESS_ALL_EXEC = C:\Program Files\signotec\SignoSign\signotecPDFDocIDLoader.exe
  PROCESS_ALL_EXEC = C:\Program Files (x86)\signotec\SignoSign\signotecPDFDocIDLoader.exe
  PROCESS_ALL_EXEC = C:\Program Files\signotec\signoSign2\signoSign2.exe
  PROCESS_ALL_EXEC = C:\Program Files (x86)\signotec\signoSign2\signoSign2.exe
  
  Registry
  REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
  REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe
  REG_ALLOW_ANY = HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\AVGeneral
  
  Mutants
  MUTANT_ALLOW_ANY = *
  
  Sections
  SECTION_ALLOW_ANY = *
  
  Further information can also be found in the following document:
  
  
  
  http://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/Acrobat%20Application%20Security%20Guide.pdf
  
  (Chapter 3 Protected Mode)