signotec Support

1.0 General 6

• How can I sign PDF documents?
• Which software is available free of charge?
• Where can I buy signotec products?
• Invalid plugin detected. Adobe Acrobat Reader will quit
• Is the DORA regulation applicable to signotec GmbH?

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1.1 Legal situation and security 6

• The Adobe Reader displays a warning with the signature
• log4j security information
• Is the system legally secure?
• When do I need a qualified electronic signature (QES)?
• Must a surpreme court ruling be awaited?

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1.2 Licensing 1

• How do I get or activate a license?

1.3 Installation 2

• Which hardware and software is compatible with each other?
• Which system environments are supported?

2.2 signoSign/2 11

• The configuration cannot be saved with OK
• Demonstration watermark in the signature field
• Signature pad is not used when starting signing process
• Error message "The logging folder does not exist..."
• Exchange the certificate of the signature device failed

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2.6 signoSign/mobile Android 1

• Licensing the signoSign/mobile App for Android is not possible

5.0 Signature Pads General 7

• How to check a signature pad?
• How do I access the service menu?
• How do I change the intensity of the backlight?
• How to calibrate the signature pad?
• What is the difference between HID-USB and WinUSB?

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5.2 Delta 2

• The signotec Delta signature pad cannot be found within the network
• Auto-detecting the Delta signature pad fails

5.6 Sigma / Sigma Lite 1

• The pen input on the sigma Lite signature pad does not work

6.0 Pen Display General 1

• The pen input on a Pen Display does not work